FAQ

How to Get Started

1. Download the app from Google Play or Apple App Store.
2. Create an account, set preferences, and personalize your profile.
3. Explore events in the map or events section, connect with others, and search for friends.

How to Be a Host

1. Go to the event creation process.
2. Apply to be a host by entering your full legal name, address, and a government-issued ID.
3. Wait up to 48 hours for approval.
4. Once approved, you can create and host your first event.

Payouts

1. Once your event is completed and at least 50% of tickets are verified, go to the account section and select the finished event.
2. Click "Request Payout," and the amount displayed in the app is exactly what you will receive in your account details.
3. The payout will be sent to the provided details within 1 to 3 business days.
4. If the 50% verification isn’t met, you may be asked for additional documents, and the payout timeline stays within 1 to 3 business days. If further clarification is needed, the process may take longer.

Refunds

1. If an event is canceled by the host or admin, all tickets are eligible for a refund.
2. Once notified, go to the account section and select "Canceled Tickets."
3. Enter your full legal name and EcoCash number to receive the refund.
4. You’ll get a notification once processed, usually within 5 to 7 business days.

How to Get an Event Verified

1. After creating your event, click "Verify Event," or go to the account section later and select "Verify."
2. Provide your email, phone number, and at least three requested documents.
3. After submission, the support team will review them, and you’ll receive updates once it’s verified.

How to Cancel an Event

1. Go to the account section and click the red "Cancel Event" button.
2. Free events can be canceled without charge.
3. For paid events, canceling requires a $20 unlocking fee (plus any fees) before creating another paid event.

How to Buy a Ticket

1. Go to the Events section, browse for the event you want, and select the number of tickets.
2. Proceed to checkout, and note that the price displayed for each ticket will be the ticket price plus any applicable fees.
3. Complete the payment, and you’ll receive a confirmation with your ticket in the "Tickets" section.

How to Get My Event Promoted

1. After creating your event, click "Promote Event."
2. Choose from three promotion packages.
3. Once paid, your event will start being promoted, and you’ll receive updates at each stage.
4. For Premium and Enterprise packages, your event will be promoted across different platforms, as described, and you’ll get regular progress updates.

How to Verify Tickets and Add Verifiers

1. As a host, go to the account section and select your event.
2. Once in the event details, click "Verify Tickets" to begin verifying ticket holders.
3. To add other people as verifiers, go to the account section and click "Add Verifiers."
4. Select your friends from the list, and once added, they’ll receive a notification that they can verify tickets.
5. They can go to their account section, select the event, and start verifying tickets as well.
6. If you need to remove someone, go back to the account section, click "Verifiers," and remove that person they will no longer be able to verify tickets.

Where to Find My Ticket

1. After purchasing a ticket (free or paid), you will receive a notification confirming your purchase.
2. Go to the account section and open the side panel.
3. There, select "Tickets" to view all your tickets upcoming, canceled, or used.
4. In the upcoming tickets section, you can view all your tickets and download them as images to save on your device.
5. When you arrive at the event, you can either open the ticket in the app or use the saved image of the ticket for scanning, and you’ll be able to proceed with entry.